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Our Online-Shop is still accessible 24/7 and delivery remains possible for online orders!
Our Online-Shop is still accessible 24/7
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FAQs

PAYMENT

In order to make your purchase in the ESCADA E-Store as convenient and secure as possible, we offer a range of payment options.

Which forms of payment are available?
Credit Card (Mastercard, VISA, American Express, Diners, Discover)
PayPal

When will my account be charged for my order?

Credit Card
Your credit card will be charged on delivery of your order.

PayPal
Your PayPal account will be charged immediately after the order entry process is complete.

DELIVERY

Which countries does the ESCADA E-Store deliver to?

Orders placed on ESCADA.us can only ship to the United States. The E-Store cannot ship to PO Boxes. Please note that shipping times can vary from state to state. For Shipping with FedEx Ground Residential to Alaska and Hawaii please allow us 3 to 7 business days.

If you are located in another country and you would like to purchase ESCADA products, please use the Store Finder, to find your nearest store. For orders to be shipped to the USA please visit escada.com/us

Which forms of shipping are available and what are the shipping costs?
You can choose between the following shipping options:

Ground Residential – $0.00
2 Business Days – $20.00
Priority Overnight - $30.00

Ground Residential

1-5 Business days within the continental U.S.
3-7 Business days to Alaska and Hawaii
Delivery Tuesday – Saturday between 9 a.m. and 8 p.m.

2 Business Days

Order must be placed before 12 p.m. EST
Delivery within 2 business days until 8 p.m.
Lead times may vary for Alaska and Hawaii

Priority Overnight

Order must be placed before 12 p.m. EST
Delivery next morning by 10:30 a.m. with the contiguous U.S.


2 Business Day and Priority Overnight Shipping will not be available on the following holidays:

  • Presidents' Day, Monday, February 20th
  • Good Friday, Friday, April 14th
  • Memorial Day, Monday, May 29th
  • Independence Day, Tuesday, July 4th
  • Labor Day, Monday, September 4th
  • Thanksgiving Day, Thursday, November 23rd
  • Day after Thanksgiving, Friday, November 24th
  • Christmas Day, Monday, December 25th


Can I track the status of my delivery?
You can track the status of your order at any time in the "myESCADA" area. You will also receive a shipping confirmation e-mail with a FedEx tracking number. You can use this tracking number to track your order directly via www.fedex.com/us/.


RETURNS AND EXCHANGES
 
For more detailed information on how to return products please refer to our terms & conditions.


CONTACT

Do you have questions or comments concerning ESCADA, our E-Store or our collections? We are looking forward to receiving your feedback. Please contact our Client Service Team at us@shop.escada.com or via phone at 888-436-7672 (Monday – Friday from 9:00 am to 8:00 pm EST).

Client Services will be closed on the following days

New Year’s Day, Thursday, January 1st

Memorial Day, Monday, May 25th

July 4th, Saturday, July 4th

Labor Day, Monday, September 7th

Thanksgiving Day, Thursday, November 26th

Christmas Day, Friday, December 25th

 

DATA PROTECTION AND SECURITY

For detailed information on data protection please refer to our privacy policy.